Commitment for employees

Motivated and committed employees are crucial to our business success, so we create an attractive, fair and safe working environment. We promote diversity, individuality and personal responsibility within our workforce. We facilitate our employees’ personal and professional development, and we motivate them to be creative and innovative. We enable our members of staff to breathe life into METRO and its principles. That also means acting responsibly, thinking ahead and developing sustainable solutions. METRO systematically integrates the issue of sustainability into its staff development programmes, seminars and training courses. This means, for instance, turning the young managers on the METRO Sustainable Leadership Programme into ambassadors for future viability.

The commitment to fair working conditions and social partnership has been part of our corporate philosophy since 2004.

The document includes the following languages:
English, Deutsch (German), 中⽂ (Chinese), Čeština (Czech), Nederlands (Dutch), Français (French), Magyar (Hungarian), Italiano (Italian), ⽇本語 (Japanese), Polska (Polish), Português (Portuguese), Română (Romanian), русский (Russian),  Español (Spanish), Türkçe (Turkish), (Urdu) اردو

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METRO fulfils its duty of care. We want to uphold our principles of fair working conditions across the board. An audit process is designed to ensure that the company is not involved in violating human rights, either directly or indirectly. We aim to have audited all METRO/MAKRO Wholesale organisations around the world by 2020. Our objective is to identify any weaknesses and develop countermeasures.

The assessments started in 2014 with the METRO countries Turkey, Poland and Austria. The second Pilot took place in Ukraine in October 2016. Since 2017 up to six assessments take place annually. Currently following METRO/ MAKRO Wholesale countries were assessed: Pakistan, Bulgaria, China, Japan, Hungary, Italy, Serbia, India, Slovakia, Moldova, Spain and Russia. The assessments did not indicate violations of our principles on fair working conditions and social partnership.

METRO Human Rights Due Diligence Process

Review Process

In 2014, METRO signed an agreement with UNI Global Union, in which METRO reaffirms its commitment to upholding the key labour standards of the International Labour Organization (ILO).


Healthy employees – healthy workplace

METRO is dedicated to ensuring that its employees stay healthy, productive and motivated over the long term. We define clear guidelines and processes. We create a healthy, safe working environment for our employees and contractual partners. We also want to further reduce accidents and work-related illnesses. METRO is working hard to take its occupational safety management to the next level, in close collaboration with its occupational safety and health officers.

Diversity -  Colourful balloons in the air

METRO is a people business. Diversity is core to our company's principles and a success driver to uncover new business opportunities. We strive for a diverse and inclusive environment, to reflect our customer variety and to make full use of all out talents. Our diversity makes us strong.

Inclusion and diversity are priorities for the new METRO. We promote an open work culture. We are creating an integrative working environment. We respect and value individual differences. Our aim: to foster our diverse workforce. Worldwide, 169 different nations are represented among our employees, including 127 in Germany alone. We seek to ensure equal opportunity. We want each individual to be able to freely develop his or her potential.


Sustainability Tree

How sustainable is METRO acting and in which areas does it want to further expand its commitment to the environment in the coming years? How large was the company's CO2 footprint in the past fiscal year and how much energy was already generated from renewable energies? Here we provide you with all information on our goals and key figures embedding sustainability within the company as well as key performance indicators employees