MIAG

Thanks to the MIAG Premium Services offering, suppliers can also benefit from preferred resolutions of their issues. Regardless of the number of case agents available, MIAG Premium Suppliers enjoy priority treatment – guaranteed! This leads to an even faster resolution of their individual concerns.

Suppliers seeking a safe and sound way to enhance their business collaboration with METRO need to look no further than MIAG Resolution Services. Our simple and intuitive platform represents an intelligent link to METRO's vast resources of expertise. It helps suppliers reduce the time and resources necessary to track invoice or payment cases effectively.

Features of MIAG Resolution Services:

• Guaranteed case priority thanks to intelligent auto-case distribution and escalation.
• Fast automated guides/reports to support the resolution of invoice chain issues.
• Invoice discounting (financing) via MIAG Vendor Discounting (MVD).
• Enhanced payment protection via MIAG Payment Guarantee.

Efficient administrative services deliver the information to balance your transactions quickly and accurately. To support this goal, MIAG offers suppliers of METRO Cash & Carry as well as selected non METRO companies the following:

• Electronic remittance advice (in various formats) minimises the need for external financing by facilitating early payment reconciliation and significantly reducing administrative overhead for the tracking of payments.
• Invoice status report grants planning security through enhanced control over pending invoices.
• METRO Cash & Carry invoice record archives all past and present invoices, giving suppliers additional control over their accounts.

With these interlocking modular services, MIAG affords suppliers an even closer collaboration with METRO.

For METRO, retail excellence is tantamount to being able to offer end customers consistent, high-quality products. That is why we emphasise robust supply chains for our most important professional customers. With MIAG Vendor Discounting (MVD), METRO offers a service which warrants high shelf availability of the required products. Consumers can therefore, rely on the quality they have come to expect from us and our professional customers.

Through MVD, our group supplier partners can access METRO's working capital services. MVD lets them unlock cash potential from their supply chain: they are able to make use of the group's credit rating - anytime, anywhere, without the need for costly external financing funds. In this way, we safeguard critical functions such as procurement and contribute to the business success of our partners.